SUPPORT

Expert Support for Maximum Security Performance

We are committed to ensuring your security systems operate flawlessly. Our expert technical support team provides assistance in:

Product Selection & Configuration
Installation & Integration
System Troubleshooting & Maintenance
Training for Security Teams & Integrators
Post-Sales Support & Warranty Assistance

Submit a

Support Ticket

At Axon Tech, we are committed to providing top-quality customer support to ensure your access control systems operate seamlessly. If you require technical assistance, have a product-related query, or need to report an issue, our support team is here to help.

Please complete the form with the requested information.

Trouble Shooting

Guides

Need help? Browse our step-by-step troubleshooting resources for common issues, including:

• Photonic Barrier Calibration & Setup
• Integration with Access Control Systems
• Power & Connectivity Issues
• Firmware & Software Updates

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Frequently asked

Questions

we understand that our clients and partners may have questions about our technological solutions, implementation processes, technical support, and more. That’s why we’ve compiled answers to the most common inquiries we receive.

Our goal is to provide clarity, confidence, and the support you need to make well-informed decisions when working with us.

What are photonic barriers, and how do they work?

Photonic barriers use infrared and laser-based detection to secure perimeters, providing a highly reliable intrusion detection system with minimal false alarms.

Can your barriers be integrated with existing security systems?

Yes, our photonic barriers are compatible with most access control and surveillance solutions, ensuring seamless integration.

Do you provide installation support?

Absolutely! Our technical team provides installation assistance, training, and post-deployment support.